Terms | Yoni Herbs Australia

Terms & Cancellation Policy

At Pulse of the Womb, I understand that birth, pregnancy, and life can be beautifully unpredictable. Babies arrive on their own schedule, and emergencies happen. My policies are designed to balance deep flexibility for families with respect for my time, energy, and business sustainability.

1. Nurturing Flexibility & Cancellations

For General Appointments (Massage, Steaming, Consultations): Please provide at least 24 hours' notice if you need to reschedule or cancel your appointment.
Late Cancellations: Cancellations made with less than 24 hours' notice may incur a 50% fee, as it is difficult to fill that sacred space at short notice.
Emergencies & Births: If you go into labor, experience a medical emergency, or face sudden family hardships, the cancellation fee will be completely waived. Please just let me know as soon as it is safe to do so.

2. Birth Work On-Call Availability

For continuous birth support packages, I am officially on-call for you 24/7 starting from 38 weeks of pregnancy until your baby is born.
Deposits for birth support packages secure your place on my calendar and ensure I do not book other births around your due date. These deposits are non-refundable but can be transferred to postnatal support, massage, or loss support if your birthing circumstances change unexpectedly.

3. Mutual Safety and Respect

Pulse of the Womb is a safe space built on mutual respect. I reserve the right to pause or cancel a session if at any time the environment feels unsafe, disrespectful, or culturally harmful.

complaints Procedure

In the unlikely event that you are unhappy with our products and services we invite you to get in touch via writing, simply send an Email to tessa.bobir@yahoo.com letting us know about your experience and any concerns. Please note your preferred contact details in your email to us so we can respond promptly.

Upon receiving your email we will endeavor to do anything within means to rectify the issue at hand. And will reply via email or phone, which ever your preference.

Please be aware that we are a 1 person operation and will prioritize a prompt response however possible.

Privacy & Safety

Tessa Bobir manages personal information in line with the Information Privacy Act 2009.

We collect and manage your personal information as described on this page, unless stated otherwise. 'Personal information' may include your name, address, phone number, email address, age, gender, your employer, and your position title.

Information we may request

We may ask you to provide personal information through this site. We will only do this:

to meet your needs (e.g. answer a question, provide a service)
to meet our needs (e.g. demographic analysis)
if required by law.

Use and disclosure of personal information

We will not add you to a mailing list, or give your personal information to third parties without your consent, unless required by law.

Emails

Our privacy principles apply to emails as well.

Our internet service provider or information technology staff may monitor email traffic for system trouble shooting and maintenance purposes only

Shipping, refunds, exchange and warranty

If you receive a package that has been damaged in the mail we need you to take the package to your local Australia post for them to witness it or they cannot help with refunds, as EVERY PACKAGE is insured for up to approx $100 by Australia Post itself, therefore AUSTRALIA POST need to witness the damaged item to determine whether they or Yoni Herbs Australia are liable for the damages.

NOTE: PLEASE remember to notify me IMMEDIATELY, where there is an issue, the longer you wait the less likely antyhing can be done to rectify the issue.

The first step is to take photos and email them to me and the proceed to take the package to your closest post office, they will help you make a claim and the I can also action a claim on my end, you have 6 months to finalize the claim. I will issue a replacement product OR refund for the purchase price of the damage items only, once the claim has been finalized with Australia post.

We endeavour to get your package posted safely and swiftly too you, we don’t want you to be disappointed or receiving damaged goods, please know that we can’t always help how your package is handled when travelling to you.

We cannot offer exchanges given the nature of our products, please choose carefully.

Cancellations and No shows:

We require 24 hours notice for cancellations and rebooking to allow us the opportunity to fill the space with another client.

We understand that life happens, upon booking we require a nonrefundable partial payment to be made to hold your booking with the remainder of the service fee to be paid upon arrival for your appointment (upon arrival ensures for a smooth ending of your session, to allow for the room to be prepared and the next client to be welcomed into their appointment, on time).

The non-refundable deposit, in the event of illness or injury that the booking needs to be changed, may be transferred for another agreed upon date and time for the original booking only. meaning another booking date may be agreed upon by both parties (YHA & The Client or participant) and the deposit used for this new agreed upon date. In the event of the 2nd organized time and date for the session being cancelled, the client agrees to forfeit this nonrefundable deposit, and if they wish to book again may utilize the online booking platform and be require to pay another partial payment and nonrefundable deposit.

No show with no explanation: The client agrees that they will contact YHA within 48 hours of their booking to cancel and reschedule there appointment, in the event the client does not get in contact and is a no show they agree to forfeit there session and partial booking fee.

Wholesale Inquiries

Yes ! We wholesale please either email us directly at tessa.bobir@yahoo.com or via our contact page.

Payment Methods

We accept

-Direct Bank Transfer

- Credit / Debit Cards
- PAYPAL and STRIPE

- Offline Payments

pulse of the womb